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Missed bin collections

Before you report a missed collection, please make sure that:

  • Your bin was out for collection by 7am
  • The bin was placed at the kerbside
  • The bin was where it could be clearly seen (without blocking the pavement, being in between cars or causing an obstruction to pedestrians)
  • There is not a bin tag, on your bin, explaining why your bin has not been taken

Sometimes we are unable to collect a bin if it contains the wrong items. For more information on specific items please see our A-Z of rubbish and recycling.

Report a missed blue-lidded bin (recycling)

The blue-lidded bin can only be used for certain items that we are able to recycle in Coventry.

This bin cannot be used for items such as wallpaper, lightbulbs, broken glass, plastic bags, clothing/textiles or general household rubbish, etc. For details on specific items please see the A-Z of rubbish and recycling.

If your blue-lidded bin contained the correct items and was still not collected, you can report it online.

Report a missed brown-lidded bin (garden waste)

The brown-lidded bin can only be used for general garden waste.

This bin cannot be used for items such as soil/turf, tree stumps, rubble, food waste , plant pots, fruit from trees, garden waste in sacks, etc. For details on specific items please see the A-Z of rubbish and recycling.

If your brown-lidded bin contained the correct items and was still not collected, you can report it online.

Report a missed green-lidded bin (rubbish)

The green-lidded bin can only be used for general household waste (items that cannot be recycled or composted).

It cannot be used for items such as electrical goods, bathroom suites, bedding, beds, bicycles, oil, paint or rubble, etc. For details on specific items please see the A-Z of rubbish and recycling.

If your green-lidded bin contained the correct items and still was not collected, you can report it online.

Report a missed bin from a block of flats

Sometimes we are unable to collect a bin if it contains the wrong items. Please check below to make sure that your bin contained the correct items.

Blue-lidded bin (recycling)

The blue-lidded bin can only be used for certain items that we are able to recycle in Coventry.

This bin cannot be used for items such as wallpaper, lightbulbs, broken glass, plastic bags, clothing/textiles or general household rubbish, etc. (this list is by no means complete).

Metal or green-lidded bin (rubbish)

Please note that this bin can only be used for general household waste (items that cannot be recycled or composted), unless this is the only type of bin that you have.

This bin cannot be used for items such as electrical goods, bathroom suites, bedding, beds, bicycles, oil, paint or rubble, etc.

For details on specific items please see the A-Z of rubbish and recycling.

If either bin contained the correct items and was still not collected, you can report it online.

Customer Services

Open 9.00am–5.00pm Monday to Friday (excluding bank holidays)

Email: customer.services@coventry.gov.uk

Tel: 08085 834333

Visit: http://www.coventry.gov.uk/myaccount

If you do need to call us,
please try to avoid our busiest times
of lunchtime and early afternoon.

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